Shipping Policy

FENGE offers Free Shipping for all orders.

Country/Region Shipping Method Processing Time Delivery Time Shipping Cost
UK Standard 2 Business Day 3-5 Business Days Free

Note:

  1. VAT is included in the sale price.
  2. We also ship to Northern Ireland.
  3. Orders normally shipped via TNT, Yodel, and Hermes.

Total Shipping Time = Processing Time + Delivery Time

  • Processing Time: Your order will be accepted within 24 hours on working days. (Weekends and Holidays are Excluded).
  • Delivery Time: The delivery will take 1-3 working days. (Weekends and Holidays are Excluded). Depending on the carrier's schedule and the delivery location, the delivery time might be delayed sometimes during the shopping peak season. Please kindly understand.

    About Order Delays

    The delivery may be delayed due to bad weather, carrier issues, inventory shortages, or other unexpected factors, but we'll always try our best to ensure that you receive your parcel as soon as possible!

    📦Pre-Order FAQ

    Q1: When will I receive my pre-ordered item?

    • Arrival Notification: Arrival dates for pre-order items can vary. As soon as the stock arrives at our warehouse, we will notify you via email with the specific arrival date.

    • Shipping Timeline: Once the stock arrives, your order will be shipped within 2 days. You will receive a tracking number as soon as it is on its way.

    Q2: Can I cancel my pre-order before it ships?

    💡 Yes. You can cancel your pre-order at any time before the item arrives at our warehouse and enters the shipping process.

    • To cancel, please go to your "My Orders" page or contact our customer support team with your order number.

    Q3: How do refunds work for pre-orders?

    • Cancellations before shipping: Once your cancellation is processed, a full refund will be issued back to your original payment method within 3–7 business days (depending on your bank or payment provider).

    • Returns after delivery: If you wish to return the item after receiving it, our standard [Return & Refund Policy] will apply.

    Q4: What happens if the pre-order item is delayed?

    • If there are any unexpected production or logistical delays, we will notify you immediately via email with an updated estimate. If you do not wish to wait, you can request a full refund at any time.

    Q5: Can I change my shipping address for a pre-order?

    • Yes, you can update your shipping address anytime before the item arrives. Please contact our customer support as early as possible to ensure your package is sent to the correct address.

    If you still have any doubts about our shipping policy, please get in touch with us via email: contact@fengepro.com